Shipping Guidelines
Your order will be shipped by Hellenic Post, within 2 or 3 business days after payment is cleared, or according to the current processing times. Our current processing times can be found here.
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DOMESTIC SHIPPING:
Orders from Greece will be sent by Registered Air Mail or by a courier service of your choice. Pick up from our studio is also an option for residents of Greece, so feel free to contact us.
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INTERNATIONAL SHIPPING:
- Europe -
Orders will be sent by International Priority Standard Air Mail. Standard Air Mail does NOT include a tracking number. If you prefer Registered Air Mail or Express Mail, you can upgrade your shipping by clicking here. Registered Air Mail includes a tracking number and signature confirmation. Express Mail isn't available for every destination. Croatia, Sweden & Czech Republic do not accept Express Mail at the moment. Special Priority Mail (SPM) courier services are available upon request (additional charges may apply by choosing this option).
Under most circumstances, it will take approximately 3-20 business days for your parcel to reach you. The average delivery time is 4-8 business days.
For residents of Spain & Russia, parcels will be mailed via Registered Air Mail and it usually takes 15+ business days for a parcel to reach Russian destinations.
- United States, Canada, Australia, New Zealand -
Orders with the United States, Canada, Australia & New Zealand as their destination will be sent by International Priority Standard Air Mail which does NOT include a tracking number. If you prefer Registered Air Mail or Express Mail, you can upgrade your shipping by clicking here. Registered Air Mail includes a tracking number as well as signature confirmation. United States and New Zealand do not accept Express Mail at the moment. Special Priority Mail (SPM) courier services are available upon request (additional charges may apply by choosing this option).
It will take approximately 5-30 business days for your parcel to arrive from Greece to the United States, Canada and Australia. If you are located in the United States, 10-15 business days is the average delivery time by Standard Air Mail & 8 business days is the average delivery time by Registered Air Mail. If you are located in either Canada or Australia, 20 business days is the average delivery time. If you are located in New Zealand, it can take 5-20 business days for a parcel to arrive (10 business days being the average).
- Bahrain, Brazil, Chile, China, Hong Kong, India, Mexico, Philippines, Saudi Arabia, South Africa, United Arab Emirates -
Residents of Bahrain, Brazil, Chile, China, Hong Kong, India, Mexico, Philippines, Saudi Arabia, South Africa & United Arab Emirates will receive their parcels by Registered Air Mail, which includes a tracking number and signature confirmation.
It can take 5+ business days for a resident of Bahrain to receive their parcel. It can take up to 3 months for a resident of Brazil to receive their parcel, 30+ business days being the average delivery time. It can take 10+ business days for a parcel to arrive in Chile and 15+ business days to arrive in China & in Hong Kong. A resident of India can receive their parcel within 4+ business days, 20 business days being the average. It can take up to 2 months for a parcel to arrive in Mexico, 30+ business days is the average delivery time. Parcels with Philippines as their destination can take 15+ business days to arrive and with South Africa as their destination 10+ business days. United Arab Emirates' residents will receive their parcel in 20+ business days.
- Rest Of The World -
If your location is not mentioned above, your order will be sent by International Priority Standard Air Mail which does NOT include a tracking number. If you prefer Registered Air Mail or Express Mail instead, you can upgrade your shipping by clicking here. Registered Air Mail includes a tracking number as well as signature confirmation. Express Mail isn't available for every destination, so please contact us to inform you if this option is available for your country. Special Priority Mail (SPM) courier services are available upon request (additional charges may apply by choosing this option).
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Below you will be able to find the above shipping information and more.
| Country/ Region | Standard Air Mail | Average Delivery Time | Registered Air Mail | Average Delivery Time |
| European Union | 3-20 business days | 4-8 business days | 3-15 business days | 3-6 business days |
|
Russia |
- | - | 15+ business days | - |
| United States | 5-30 business days | 10-15 business days | 5-20 business days | 8 business days |
| Canada | 5-30 business days | 20 business days | 5-30 business days | 10 business days |
| Australia | 5-30 business days | 20 business days | 5-30 business days | 10 business days |
| New Zealand | 6-20 business days | 10 business days | - | - |
| Bahrain | - | - | 5+ business days | - |
| Brazil | - | - | up to 3 months |
30 business days |
| Chile | - | - | 10+ business days | - |
| China/ Hong Kong | - | - | 15+ business days | - |
| India | - | - | 4+ business days | 10 business days |
| Mexico | - | - | up to 2 months | 30 business days |
| Philippines | - | - | 15+ business days | 20 business days |
| South Africa | - | - | 10+ business days | - |
| United Arab Emirates | - | - | 20+ business days | - |
| Qatar | - | - | 5+ business days | - |
| Singapore | 10+ business days | - | - | - |
| Indonesia | 20+ business days | - | - | - |
| Thailand | 10+ business days | 15 business days | - | - |
| Israel | 5+ business days | 8 business days | - | - |
| Japan | 5+ business days | - | - | - |
| Jordan | 10+ business days | - | - | - |
| Malaysia | - | - | 15+ business days | - |
| Turkey | 10+ business days | - | - | - |
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DISCLAIMER:
The information above is a compilation of data gathered since 2011 and is based on previous customers' feedback. While it is fairly accurate, it does not guarantee delivery times as it's up to your local postal services.
Please bare in mind that Holiday Seasons ,Postal Strikes, Natural Disasters, or any other reason such as these are beyond our control and they may cause delays.
If your parcel hasn't arrived within the noted estimated time frames, please contact us; we will do our best to keep you completely satisfied.